Aoi Ikke, Hokkaido (Blue Pond) |
On our way to Kyoto, my husband discreetly pointed to a group of Japanese employees saying goodbyes in the station. He said they look "too polite" and their voices are "too pleasing." He said they look unnaturally cordial. Even without looking at them, I perfectly understood what he was talking about. Japanese employees are like that. He also noticed how the cashiers would say a lot of things in a polite way but they wouldn't really look at you. He compared them to robots, like everything they do and say were programmed to please the customers.
His remarks reminded me of an insightful post, Why Japanese People Lie? on Japanese Rule of 7. It may help explain why Japanese people act in a seemingly unnaturally polite way.
Here's an excerpt:
Two Things All Japanese People Know
Japanese people are imparted at birth with two pieces of knowledge. The first is fanatical customer service. At school and at home, they’re drilled for years in how to walk, how to stand, how to greet people, how to bow. Year in and year out, they march in formation around school yards, in the sun, rain, and snow, responding on command in loud voices to their senseis. Visitors often remark on the polite customer service of the Japanese, and you better believe it didn’t just happen by accident. It took years of military-style training, preparing a nation of children to be the world’s best waiters, cooks, and convenience store clerks.